Privacy Policy

1. Introduction

Angel Intelligence LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and security of the information we collect and process. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our AI-powered case management platform ("Service"). This policy applies to all users of the Service, including law firm administrators, staff, and authorized personnel.

2. Information We Collect

Account Information: Name, email address, phone number, law firm name, role, and professional credentials provided during registration.

Case Data: Client information, case details, medical records, legal documents, communications, and other data you upload or generate within the Service.

Usage Data: Log data, device information, IP addresses, browser type, pages visited, features used, and interaction patterns collected automatically.

Communication Data: Emails, SMS messages, and call records processed through the Service's integrated communication tools.

Payment Information: Billing details processed through our third-party payment processor (Stripe). We do not store full credit card numbers.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process AI-assisted case analysis and workflow automation
• Send service-related communications and notifications
• Process payments and manage subscriptions
• Ensure security and prevent fraud
• Comply with legal obligations
• Provide customer support
• Generate anonymized, aggregated analytics to improve our AI models (never using identifiable PHI)

4. Protected Health Information (PHI)

When we process PHI on behalf of a Covered Entity under a signed Business Associate Agreement (BAA), our use and disclosure of PHI is governed by HIPAA regulations and the terms of the BAA. We will not use or disclose PHI except as permitted or required by the BAA, as required by law, or as otherwise authorized by the individual. PHI is never used for marketing purposes or sold to third parties.

5. Data Security

We implement comprehensive security measures to protect your information, including:

• 256-bit AES encryption for data at rest
• TLS 1.3 encryption for data in transit
• Role-based access controls (RBAC)
• Multi-factor authentication support
• Regular security audits and vulnerability assessments
• Automated threat detection and monitoring
• Encrypted database backups with geographic redundancy
• SOC 2 aligned security practices

6. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating the Service (cloud hosting, payment processing, communication services), bound by confidentiality agreements
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with advance notice to affected users
• With Your Consent: When you explicitly authorize sharing with a specific third party

7. AI and Machine Learning

Our Service uses artificial intelligence and machine learning to provide features such as document analysis, case recommendations, and automated workflows. AI processing occurs on secure, encrypted infrastructure. We do not use identifiable client data from one law firm to train models that benefit other firms. Any model improvements use only anonymized, de-identified, and aggregated data patterns.

8. Data Retention

We retain your account information for the duration of your subscription and for 30 days following termination to allow data export. Case data is retained according to your firm's configured retention policies. Upon request or account termination (after the export period), we will securely delete your data, except where retention is required by law or necessary to fulfill BAA obligations. Backup copies are purged within 90 days of deletion.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

10. Cookies and Tracking

We use essential cookies to maintain your session and provide core functionality. We use analytics cookies to understand how the Service is used and to improve performance. We do not use advertising or third-party tracking cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect Service functionality.

11. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or through the Service at least 30 days before taking effect. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

Angel Intelligence LLC
Privacy Officer
Email: [email protected]
Website: www.angelsintelligence.com